Privacy Policy
APNA CHALAK
1. Introduction
APNA CHALAK is committed to protecting the privacy of its users and drivers. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile app and services.
2. Information We Collect
a. Personal Information:
- Full name
- Mobile number
- Email address
- Address (optional)
b. Driver Information:
- Driving license
- Vehicle details
- ID proofs (Aadhar/PAN)
- Background verification reports
c. Location Data:
- Real-time GPS location for ride tracking and safety purposes.
d. App Usage Data:
- Booking history
- Payment history
- Feedback & Rating
3. How We Use Your Data
- Facilitate bookings and driver allocation.
- Ensure safety and track rides.
- Improve our services and user experience.
- Process payments and referrals.
- Send important notifications and updates.
4. Data Sharing
We do not sell or rent your personal information.
However, we may share your data with:
- Verified drivers (only relevant booking data).
- Legal authorities if required by law.
- Third-party services for payments or background verification (with appropriate safeguards).
5. Data Security
- We use secure servers and encryption to protect your data.
- Access to data is limited to authorized personnel only.
6. User Rights
- Access your personal data.
- Request correction or deletion.
- Withdraw consent anytime (may affect service usage).
7. Cookies & Tracking
We may use cookies or similar tracking tools to enhance app performance and personalization.
8. Policy Updates
We may update this policy occasionally. Users will be notified of significant changes via app or email.
By using APNA CHALAK, you agree to this Privacy Policy and consent to the data practices described.