FAQ
Frequently Asked Questions
APNA CHALAK is an on-demand driver service that lets you hire professional drivers by the
hour or day to drive your personal car.
No, the driver will drive your car. This service provides trained drivers for your personal
vehicle.
- Download the app
- Create an account
- Choose your date, time, and pickup location
- Confirm your booking with an available driver
You can pay via UPI, debit/credit card, wallet, or cash. All payment options are available in
the app.
Yes, you can book different drivers for different time slots in a single day, based on
availability.
In some cases, a small advance may be required—especially for long-duration bookings
Yes, all drivers undergo complete verification including:
- Driving license check
- Police verification
- ID proof (Aadhar, PAN)
- Traffic history review
You can track the driver live through the app. If they are more than 15 minutes late, you
can contact our support team for help.
Yes, you can cancel your booking. However, last-minute cancellations may incur a small
cancellation fee.
Refer a driver to join our platform. Once they're approved and complete [X] successful rides,
you’ll earn a referral bonus of up to ₹500.