Refund Policy
APNA CHALAK
1. Booking Cancellation Policy
a. By Customer:
Within City Trips:
- Cancellation allowed up to 30 minutes before scheduled time – no cancellation charge.
- Cancellation within 30 minutes of pickup time – ₹50 cancellation fee.
Outstation Trips:
- Cancellation allowed up to 2 hours before scheduled time – full refund.
- Cancellation within 2 hours – 10% deduction from the advance amount.
b. By Apna Chalak:
- If a booking is cancelled from our end due to driver unavailability, natural disaster, or unforeseen technical issue, the full amount paid will be refunded to the customer.
- We will notify the customer as soon as possible and offer the option to reschedule or get a full refund.
2. Refund Policy
a. Eligibility for Refund:
- Driver fails to show up at the scheduled pickup location.
- Booking was cancelled by Apna Chalak due to unavailability.
- Trip was cancelled in accordance with our cancellation terms.
b. Non-Refundable Situations:
- No refund if customer cancels after the driver reaches the pickup location.
- No refund if the customer behaves inappropriately or violates terms, resulting in trip cancellation.
- Charges for night allowance, return fare, or extra hours are non-refundable once the trip begins.
3. Refund Process
- Refunds processed to original payment method within 7 business days.
- Cash transactions will be refunded via bank transfer or UPI after verification.
- Confirmation will be sent via SMS/Email once refund is processed.
4. Late Arrival & No-Show
- If driver arrives more than 15 minutes late and the customer cancels, a full refund is issued.
- If the driver marks the trip as "arrived" and the customer is unreachable after 15 minutes, no refund will be issued.
5. Special Cases
- For technical errors, double payments, or incorrect deductions, contact support within 48 hours for correction/refund.
- Apna Chalak reserves the right to review each case before issuing a refund.
6. Contact & Support
Customer Care: +91-7877772572
Email: support@apnachalak.in
Working Hours: 8:00 AM – 10:00 PM (All days)