Refund Policy

Last updated: 11-03-2025

1. Introduction

At Apna Chalak, we strive to provide the best possible services to our customers. This refund policy outlines the terms under which refunds may be issued.

2. Eligibility for Refund

Refunds will be processed under the following circumstances:

• If a booking is canceled within the allowed cancellation window.
• If a driver fails to provide the service as per the booking details.
• If there is a duplicate payment due to a technical error.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Last-minute cancellations by the customer.
• Partial service availed before requesting a refund.
• Disputes arising due to incorrect booking details provided by the customer.

4. Refund Process

To request a refund, please contact our support team at support@apnachalak.com with your booking details. Refunds will be processed within 5-7 business days.

5. Changes to this Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page.

If you have any questions regarding our refund policy, feel free to contact us.